Shipping policy

Jesus Freak Club offers standard shipping options to both domestic and international destinations. Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

Customers outside the United States are responsible for any import taxes, duties, customs fees, or other charges that may apply to their order.

In addition to shipping transit times, please allow 24–48 hours for processing while we carefully prepare and pack your order.

At Jesus Freak Club, we are committed to creating a smooth and thoughtful shopping experience for every customer. To help ensure successful delivery, all shipping information must be entered accurately at checkout.

Order Confirmation & Communication

If an order is submitted with incomplete or insufficient shipping information, Jesus Freak Club will make every reasonable effort to contact the customer promptly. We may reach out by email or phone up to two or three times to confirm the information needed to process and ship the order.

Customers should respond to communication attempts as soon as possible to avoid fulfillment delays. We understand that circumstances vary and will do our best to accommodate reasonable situations whenever possible.

Customers are responsible for providing accurate and current contact information at checkout. This helps us communicate regarding order details, shipping updates, and any issues that may arise during fulfillment.

Insufficient Addresses, Returned Packages, and Reshipping

If a customer provides an incomplete or incorrect shipping address and the package cannot be delivered or is returned to Jesus Freak Club, the customer will be responsible for the cost of reshipping the order to the corrected address.

An invoice for the additional shipping charge may be sent before the package is shipped again.

Lost or Stolen Packages

Jesus Freak Club is not responsible for packages that are lost or stolen after they have been accepted and scanned by the shipping carrier.

Once a package has been transferred to the carrier, delivery is handled by that carrier. Customers should use the provided tracking information and contact the carrier directly regarding delivery issues.

Please contact us at hello@jesusfreakclub.com if you need assistance locating tracking information or determining the appropriate next step.

Exceptions & Considerations

We understand that unexpected situations can happen. If circumstances prevent you from responding promptly or receiving your package, please contact us as soon as possible so we can review the situation and work toward a reasonable resolution.

By placing an order with Jesus Freak Club, the customer acknowledges and agrees to the terms outlined in this Shipping Policy.

For questions or concerns, contact our customer support team at hello@jesusfreakclub.com.

This Shipping Policy is effective as of January 1, 2023. Jesus Freak Club reserves the right to amend or update this policy at any time to reflect operational, carrier, or regulatory changes.